Purpose and Scope
These General Terms and Conditions of Contracting aim to regulate the relationship between Creox and the Customer of the website regarding the contracting of the subscriptions offered on our website https://creox.io/.
To be able to contract the subscription offered on the website, the user must be of legal age.
Subscription Offered on the Website
Through the website https://creox.io/, users are offered the possibility to contract annual subscriptions to download an unlimited number of 3D Scenes for KeyShot, also providing a support service in their usage process.
Subscription Contracting
Any doubts in the subscription contracting process can be resolved by sending an email to marketing@creox.io and Creox will contact the client as soon as possible to provide the requested information.
The prices of the subscription to this service will be those listed on the website and may vary depending on the number of scenes available on the website at any given time of subscription.
The subscriptions will be annual, clearly stating their price on the website.
Contracting Process:
- The purchase process begins when the user selects the “Subscribe” option.
- The user will be redirected to a new page where a form will be enabled for the client to fill in with their personal data and a valid email address.
- The user must accept these General Terms and Conditions of Contracting and the Privacy Policy.
- Upon acceptance, the user must click on “Next” or a similar command.
- The user must select the payment method, choosing between credit card payment or through the PayPal® platform.
- The user will be redirected to the payment gateway (depending on the chosen method), and once processed, the correct processing of the order will be confirmed by receiving an email.
Renewal Policy, Cancellation-Withdrawal, and Service Termination.
RENEWAL: The annual term of each subscription will end after the natural year from the exact date of contracting, automatically renewing for an identical period if the user does not express otherwise. Once contracted – or renewed – the service cannot be canceled or terminated for the contracted annual period.
CANCELLATION: Notwithstanding the foregoing, in any case, Creox informs that according to current legislation on electronic commerce, the customer may withdraw from the contract during the first 14 days from the day following the contracting, provided that no scene has been downloaded.
If within the indicated period a user has not downloaded any scene and wishes to withdraw from the contract, they must send an email to marketing@creox.io stating in the subject: “WITHDRAWAL + their email” and Creox will process their request.
SERVICE TERMINATION: Until the day before the end of the contracted annual period, the user may unsubscribe from the contracted subscription from their personal area of the website in order to avoid renewing the service. By unsubscribing, the user will continue to maintain the contracted service until its expiration date, but no charge will be accrued upon renewal date, and they will be removed from the system.
In case of doubt or system anomaly, the user can send an email to marketing@creox.io, and we will contact them.
Scene Download and Functional Support.
Once the subscription is contracted, the user can download as many scenes available on the website as they wish without any limitation.
Creox will be regularly adding new scenes, which will be available to users with a contracted subscription.
The annual subscription will include resolving doubts about the use of the scenes so that they can be used properly. Such inquiries will be made by sending an email to marketing@creox.io, and Creox will respond within the next 24 hours (business days). Likewise, Creox will solve any technical problems related to the scenes. However, the support service will not include the customization of scenes on an individual basis.
In any case, Creox offers scenes designed to be easily used and to obtain high-quality results with KeyShot. The user will be solely responsible for obtaining the necessary licenses for any other content they wish to integrate into the scenes or for the use of the KeyShot software.
Prices and Maintenance Policy.
The prices applicable to the subscription are those indicated on the website at the time of contracting, and they include all corresponding taxes.
As new scenes become available, the subscription price may increase at any time and without prior notice. However, registered users will be charged the same amount they paid in the initial subscription, without applying a higher price in subsequent renewals.
In any case, the subscribed user will always have access to all scenes available on the portal, regardless of the price paid at the time of contracting and the scenes available on the website at that time.
This privilege of maintaining the initial price will be lost if the user decides not to renew the subscription at the end of said annual period. In that case, if a user has canceled their renewal and subsequently decides to re-contract, they will be charged the price listed on the website at that time.
Contract Formalization
From the moment of confirmation of the contracting, the user becomes a Customer of Creox subject to these General Terms and Conditions.
At the moment the user pays for the subscription, the contract is considered perfected.
If the Customer wishes to read the General Terms and Conditions more carefully, they can print them on paper or save the document in electronic format.
Creox archives the electronic documents that formalize the contracts.
If the Customer makes an error in sending the data, they can modify it by sending an email to the address: marketing@creox.io, stating in the subject of the email that it is a data modification.
Language
Any contracting will be formalized in the English language, without prejudice to the fact that subsequently Creox may enable purchases in other languages.
Responsibilities of Creox
Creox guarantees the quality of the scenes offered through the website https://creox.io/.
All rights guaranteed by the laws in force to consumers and users are ensured.
Creox undertakes to act diligently and in good faith in its obligations, informing the Customer at all times of any incidents or peculiarities that may affect the service.
Likewise, Creox undertakes to respond to all suggestions, complaints, or questions that Customers send to the email marketing@creox.io, as well as any doubts that may arise regarding the use of the scenes, which will be answered within the next 24 hours upon their request (business days).
User Responsibilities
The user guarantees the truthfulness and accuracy of the data provided when completing the contracting forms, especially regarding notification channels (email), avoiding causing damages to Creox as a result of such inaccuracy.
Failure to comply with any of these General Terms and Conditions may result in the cancellation of the contracted subscription without prior notice to the Customer and without the right to any compensation.
The user will inform Creox at all times via email marketing@creox.io of any relevant information regarding the contracted products or services.
Jurisdiction and Applicable Law
In the event of any conflict or discrepancy in the interpretation or application of these contractual conditions, the Courts and Tribunals that will, if applicable, hear the matter will be those determined by the applicable legal regulations regarding competent jurisdiction, where, in the case of final consumers, it will be based on the place of performance of the obligation or the domicile of the purchasing party.
In the case of a sale made by a company, both parties submit, with express waiver of any other jurisdiction, to the Courts and Tribunals of Barcelona.